Water Softener Breakdown

I’m not sure how long it has been out, but our water softener is not working. I noticed on Tuesday that our water no longer had the slimy feeling of softened water that it did when we moved into the house. I took a sample into Crystal Clear after work yesterday to have it tested. The softener is having no affect on the hardness of the water. The consultant from Crystal Clear offered to drop by our place for a courtesy call. I’m expecting him this afternoon.