How to Stifle Communication #423

Larry Borsato:

I was recently doing some work with a company that was evaluating internal processes to see what was working and what wasn’t. The research had been done, and the report was being prepared.

At this point one of the people in the company laid down a key guideline for the report and presentation. There couldn’t be any criticism of any kind of the company – nothing negative of any kind – regardless of what the research revealed.

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