Ideas Evolve

Peter Caputa:

This touches on two very real misperceptions that I think people have about business.

1. Protect your ideas. If you have a good one, don’t tell anyone. WRONG. WRONG. WRONG. If you have a good one, the first thing you should do is get some feedback from people that will tell you it is a stupid idea. At the end of the conversation, you’ll most likely have ten other ideas to pursue.

2. Perfect it before you show anyone. Perfect it before you talk about it. There is no such thing as perfection. Get a little piece out there and see what people think. Build in the direction where people are receptive.

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The Rising Tide of Customer Defection

Laurence Haughton:

Zollars’ thinking was simple. “Those are the four basic expectations a customer has when they hire a trucking company,” he explained. “And if you fail to follow through on what customers expect they can’t possibly like you.”

Needless to say the results of this simple study were like a cold slap in the face. In 4 out of ten cases Yellow had failed to follow through on one or more of the fundamental things their customers expect.

“How can they say ‘our customers like us,'” Zollars thought. “We let them down 40 per cent of the time.”

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Web Services Rules to Live By

Fred Wilson:

So, here is my short list of Web Services Rules To Live and Die By:

  • Allow the users to easily get all of their data out of a web service anytime they want.
  • Don’t hold users captive and let them remove themselves from the service.
  • Always shut down a service that users rely on in an orderly and professional fashion.

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Findory FeedReader is Here! Findory FeedReader is Here!

Peter Caputa:

I saw the news on Greg Linden’s blog this morning and got overly excited. [Embracing the Geek]. Almost as excited as Greg Yardley did. Could it be something that combines personalized recommendations with the beautiful interface of findory with an aggregator, so that I can stop pretending that I really read 450 blogs in frame-ridden bloglines? YES. IT IS!

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