Winning in an Industry that Sucks

Norm Brodsky:

But it appeared to me that, among people who do interior decorating, the habit of taking customers for granted had been institutionalized, and I assumed I was in for another such experience when we hired a decorator for a new apartment we’d bought in Florida last year. Her name was Rosalie Modansky. She wasted no time letting us know that she didn’t work like other decorators. Once we’d agreed on a budget, she explained that she charged a flat fee for her services. “I’ll guide you in the buying,” she said. “I’ll take you places and show you things. But you can pick out anything you want from anywhere you want. It doesn’t matter to me. I don’t make money on what you spend.”